Auvergne-Rhône-AlpesStore open in 2017 ; 7940 realized sales
Shipment within 1 to 4 daysPersonalized wooden gifts
Wooden accessories - Workshop in France
FAQ : Payment / Delivery / Returns from Mots de Bois online store
Handcrafted wooden accessories in Drôme Provençale, France
► DELIVERY
Your orders are prepared within 24 to 72 hours. Shipments are made every day, from Monday to Friday.
For delivery in France, please allow 2 to 4 days by mail or 2 days by Colissimo or 3 to 4 days by Mondial Relay.
What can delay the dispatch of an order is missing or erroneous information (such as personalization information): please check your emails after ordering, so that I can reply quickly if necessary.
To find out the shipping costs, which are based on a RATE that takes into account the total weight and amount of the order, and the destination (France by default), add the item to the basket and consult the basket.
To find out the shipping costs for delivery outside France, enter your customer account and the delivery address.
► ORDERING AND PAYMENT
You can pay by credit card (fully secure online payment), or by bank transfer or cheque, in which case your order will only be taken into account on receipt of your transfer or cheque.
bank details are displayed when the order is registered by selecting the bank transfer payment method.
Cheques should be made out in euros to Mots de Bois and sent to the following address:
Mots de Bois, 169 Impasse de Malgras - 26170 Buis les Baronnies, France
► RETURN
Items personalized by engraving cannot be returned or exchanged.
All other items may be returned after request for retraction made by email within 14 days from the date of delivery.
In the event of a problem with an item received, please write within 30 days of the delivery date (or 45 days for orders placed in November) to the store's email address and explain the problem, enclosing a photo if possible.
When the return request is accepted, send the item back to the above address, along with your order number, in its original packaging, unused and in perfect condition. Any product that has been opened, damaged or shows signs of wear will not be refunded. Prepare the package for return by wrapping it securely, ideally in the original packaging.
The refund will then be made once your parcel has been received, your products checked and corresponding to the return conditions., as soon as possible (i.e. within a maximum of 7 days of receipt of the item) via the credit card used or by bank transfer.
► Find me on social networks with photos of unique creations and customizations :
► STOCK
If, despite my efforts, an item or component proves to be out of stock, you will be notified by email and offered a replacement solution (or cancellation of the order if that's what you prefer).
► PHOTOS
The photographs and descriptions of products offered for sale online are as accurate as possible. Please note that the photographs illustrating the items in the store are not contractually binding insofar as colors may appear different from one screen to another.
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► DELIVERY
Your orders are prepared within 24 to 72 hours. Shipments are made every day, from Monday to Friday.
For delivery in France, please allow 2 to 4 days by mail or 2 days by Colissimo or 3 to 4 days by Mondial Relay.
What can delay the dispatch of an order is missing or erroneous information (such as personalization information): please check your emails after ordering, so that I can reply quickly if necessary.
To find out the shipping costs, which are based on a RATE that takes into account the total weight and amount of the order, and the destination (France by default), add the item to the basket and consult the basket.
To find out the shipping costs for delivery outside France, enter your customer account and the delivery address.
► ORDERING AND PAYMENT
You can pay by credit card (fully secure online payment), or by bank transfer or cheque, in which case your order will only be taken into account on receipt of your transfer or cheque.
bank details are displayed when the order is registered by selecting the bank transfer payment method.
Cheques should be made out in euros to Mots de Bois and sent to the following address:
Mots de Bois, 169 Impasse de Malgras - 26170 Buis les Baronnies, France
► RETURN
Items personalized by engraving cannot be returned or exchanged.
All other items may be returned after request for retraction made by email within 14 days from the date of delivery.
In the event of a problem with an item received, please write within 30 days of the delivery date (or 45 days for orders placed in November) to the store's email address and explain the problem, enclosing a photo if possible.
When the return request is accepted, send the item back to the above address, along with your order number, in its original packaging, unused and in perfect condition. Any product that has been opened, damaged or shows signs of wear will not be refunded. Prepare the package for return by wrapping it securely, ideally in the original packaging.
The refund will then be made once your parcel has been received, your products checked and corresponding to the return conditions., as soon as possible (i.e. within a maximum of 7 days of receipt of the item) via the credit card used or by bank transfer.
► Find me on social networks with photos of unique creations and customizations :
► STOCK
If, despite my efforts, an item or component proves to be out of stock, you will be notified by email and offered a replacement solution (or cancellation of the order if that's what you prefer).
► PHOTOS
The photographs and descriptions of products offered for sale online are as accurate as possible. Please note that the photographs illustrating the items in the store are not contractually binding insofar as colors may appear different from one screen to another.